- Bigbank Self-service
- Banking & Finances
- User experience and user interface
Enabling people to improve their lives through seamless financial services.
Discovery & Research
The discovery process included both internal and external sources of information and data. The primary internal data sources included user feedback collected from our NPS comments and meetings / workshops done with Customer Service and other departments. External sources were used in order to discover what others are doing well and articles/case studies that outlined best approaches or practices.
Applying for a loan
First task was aligning our goals and solve the following topics:
– Lending money is easy, so how are we doing it differently?
– How could we not only lend money but help our customers?
– Why our customers would choose us among others?
Scalable design &
design system architecture
Building flexible user interface structures ensures they can accommodate expanding or contracting sets of features across customer lifecycle.